Assertiveness & Workplace Confidence tiger


This two day workshop will take place on Wednesday – Thursday, 17-18 February 10, 09:30-16:30. Speaker: Dawn Baird.

The realities of modern work life – flat structures, tough workloads and the need to exert influence across traditional boundaries – ensure that assertiveness skills are not an optional extra. Aggression is unacceptable; passivity is ineffective.

Previous attendees of this workshop have said:

Met and surpassed. Enjoyed especially session on emotional intelligence – had heard about it but didn’t know alot about it. Really enjoyable course. Professional trainers and also enthusiastic participants helped to make it enjoyable and relevant to me.

Emma Rollins, Assistant Tourism Development Officer, Ards Council

I found the course very interesting and practical, the blend of theory and practical solutions on how to behave assertively exceed my expectations before the course. I really enjoyed the course. I thought Dawn and Allen were great trainers who put the group at ease and explained their subject matter very well.

Elaine Vaughan, HR Officer, Police Ombudsman

In this workshop you will learn a powerful set of techniques and how to use them in specific workplace scenarios, such as when negotiating or influencing. Also covered are the relationships between assertiveness and more general work-related issues, like the conflict created when giving criticism and receiving feedback.

Allen Baird will no longer be c0-speaking at this event, as originally announced.

To book a place, contact Marc Forte at the School of Education (Short Courses Programmes) on 028 9097 5260 or email

Image credit: prajuvikas.